Privacy Policy

Overview

This policy applies to information collected through our website, phone calls, text messages, online forms, and any service interactions with Tank Free Home. By using our site or requesting service, you agree to the practices described below.

Information We Collect

We may collect: contact information (name, service address, phone number, email); service details (property details, appliance information, appointment and service history); communication records (calls, texts, emails, and form submissions); and technical data collected automatically, such as your IP address, browser type, and pages visited on our website.

How We Use Your Information

We use your information to schedule and provide service, respond to inquiries and prepare estimates, send appointment reminders and service updates, send promotional offers only where you have opted in, and comply with legal, safety, and licensing obligations. We do not sell your personal information.

Text Messaging & Mobile Information (A2P / 10DLC)

If you opt in to receive text messages from us, such as appointment reminders or service updates, message and data rates may apply. Mobile opt-in information and phone numbers collected for texting purposes are never shared or sold to third parties or affiliates for marketing purposes.

Consent, Opt-Out & Help

By providing your phone number, you consent to receive calls and text messages related to your service request. Reply STOP at any time to opt out of text messages, or reply HELP for assistance. You may also contact us directly to update your communication preferences.

Cookies & Analytics

Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site. We may use third-party analytics tools to help us improve our website and services. You can control or disable cookies through your browser settings.

Information Sharing

We share information only with trusted vendors and subcontractors who help us deliver our services, when required by law or to protect our rights, or as part of a business transfer such as a merger or acquisition. We do not sell your personal information to third parties.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Your Privacy Rights

We proudly serve customers in Oregon, Washington, Florida, and California. Depending on where you live, you may have rights under applicable state privacy laws, including the California Consumer Privacy Act (CCPA) and privacy laws in Oregon, Washington, and Florida, such as the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the information below.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page along with a new effective date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us: